Process Evolution held its 9th annual client conference at the Sixways Stadium conference facilities, the home of Worcester Warriors rugby club. The morning primarily comprised client presentations with the afternoon featuring special interest groups for the individual emergency services.

Derbyshire Constabulary explained how Process Evolution’s consultants helped them to refine their implementation of a new operating model. As a result of the recommended changes, response times were improved and queues of un-resourced incidents reduced significantly.

Suffolk Fire and Rescue Service described their recent fire cover review and how Process Evolution’s Fire Incident Analyser had been used to provide answers to questions interactively at both internal and public-facing consultation events. The development of ‘station packs’ to explain proposed changes to fire cover in the context of local risk was another key feature of implementation of changes identified through modelling.

Gwent Police gave a user-perspective on how Process Evolution’s evidence-based toolset has been integrated into the Force’s change methodology. It has supported the review of over 30 functions within the Force as a part of the Force’s ‘Staying Ahead’ programme.

Peter Loader provided an update on company strategy and new product developments. Of particular note was the new HARM tool which has application for modelling Harm and Risk for both police and fire and rescue services. It also complements the new Safer Neighbourhood Profiler which incorporates Priority-based Budgeting as a method of allocating Safer Neighbourhood resources.