Workload Profiler Sim example

Having been involved in the design of Workload Profiler Sim I was quite excited when I heard it was ready for user testing. I thought I would see if I could test a hypothesis of mine with it… namely that combining call taking roles where one of the roles handles...

Launch of our new Helpdesk System

We are pleased to announce the roll out of our new Helpdesk support system allowing users to submit support requests online. This can be accessed in one of two ways Online: Through our Helpdesk support portal and following the instructions to create a new ticket...

Training Courses

Throughout this year we will be offering several training courses. This will start with Advanced Maptitude and Facility Location Planner training 14th March 2018. To secure your place at this training course please...

Get Certified

At Process Evolution we are keen to recognise those people who use our software and in particular those users who have taken the learnings from training courses and applied the concepts to business problems. This might be a delegate from the Facility Location Planner...

Blue Light Innovation 2017

Our 5th attendance at the annual Blue Light Innovation conference in London was a success. Our break out session was well attended with over 60 delegates hearing my presentation on  ‘An evidence-based approach to right first time change’ – many...