The second of our Virtual Client Conference events took place on Wednesday 18th November, with over 35 delegates joining for the call. The session commenced with a welcome from Commercial Director Peter Loader, and an overview of product developments made over the past year. Recent developments included:

  • HARM as an enabler to developing risk methodologies
  • The application of the Workforce Planner tool
  • Development of Response Halo for Dynamic Cover Management
  • Capability modelling within Workload Planner
  • Comprehensive update of our training materials

Harnessing Model Outputs

Ali Motion then provided a demonstration of 4 developments made in harnessing the outputs of the current tools to aid organisations with decision making. This included:

The flexible HARM tool (an add-on available to the current HARM tool)
Response Resilience model combining outputs from Response Profiler with data from Resource Management Systems to provide a forward view of resourcing shortfalls and surpluses
An anonymised version of the degradation tool built for a Fire and Rescue service in response to COVID-19
Analytical outputs using open data to provide exception reporting and benchmarking capability

Learnings from applying Workforce Planner

After a short networking break, Peter returned to provide an overview of some of the lessons learned in applying Workforce Planner. Force Management Statements require police forces to evidence that they have Workforce Plans in place. However, Peter highlighted recent projects where large numbers of retirements and vacancies hadn’t been forecast, and forces were struggling to backfill into certain roles – a problem that can be exacerbated by training lead-times and capacity constraints. Our experience of applying Workforce Planner to different Forces demonstrates reoccurring themes as well as sizable variance in the existing capability and data held.

National Benchmarking of Vetting processes using Workload Profiler

Rob Somer provided the final presentation, discussing the National Vetting process model delivered for the NPCC. Through adapting Workload Profiler and standardising inputs, it was possible to benchmark how different forces Vetting processes were working. With 34 models returned, it was interesting to see the differences between teams in terms of resourcing, cost and throughput. The process highlighted the potential benefits that benchmarking amongst peers can have.


If you have any comments or thoughts on how we could improve the content, delivery or format of our Virtual Client Conference we’d love to hear from you. Please send these on to