The first of our Virtual Client Conference events took place on Wednesday 11th November, with over 35 delegates joining for the call. The session commenced with a welcome from Commercial Director Peter Loader, introductions to what everyone had been working on over the past year. Themes included a whole range of change programmes; work on force management statements; dealing with changing demand and adapting to remote working.

Response Profiler Enhancements

Our first presentation was from Mark Bryant, who explained many of the exciting enhancements found in the new version of Response Profiler. These included:

  • Applying hour of week factors to process data
  • Additional options in catering for non-attended incidents 
  • Introducing the concept of model and force performance to factor in the impact that other resources have on overall performance
  • Option to explicitly include vacancy within abstraction calculations
  • Changes to pre-travel, calculator and geographical scope functionality

Many of these enhancements have come as a result of requests from practitioners. These changes will allow users to create models that better represent your response processes.
Response Profiler 3.7 will be available to maintained clients from 16th November.

New Features in Maptitude

Ali Motion then provided two demonstrations of new features within Maptitude. The first creating a generic travel time matrix using functionality within Maptitude rather than Facility Location Planner (FLP). By using this method, the output was completed within a minute, a considerable time saving when compared to the FLP method. As discussed, this approach would not be suitable for all projects, especially those in which default travel speeds are changed. In the second demonstration, Ali showed the creation of Travel Time Isochrones that can be used as spatial files to display resource coverage, where he created interactive views applying those shapefiles in Tableau.

Facility Location Planner on Big Problems

After a short break, Rob Somer provided some insight on some recent work with Facility Location Planner at England and Wales level. Within this, he was able to highlight the strengths and weaknesses of applying the tool at various levels of geographical granularity and the impact this had on solutions.

Leveraging Demographic data within Emergency Services

Ali then returned with a session on leveraging demographics within the Emergency Services sector, citing the fact that organisations may be awash with data, but questions arise around how much is meaningful and useful. Key themes here included understanding relationships between variables, as well as predicting and comparing future crime levels.


If you have any comments or thoughts on how we could improve the content, delivery or format of our Virtual Client Conference we’d love to hear from you. Please send these on to