Client Conference 2023
The Demand Coverage Model Unveiled: Revolutionising Resource Planning
Alongside our policing-specific models, we have several multi-purpose simulation tools that can answer and investigate a range of service queries. From profiling staff utilisation rates and associated costs to planning or long-term workforce development, our tools provide a range of potential solutions to enable the best use of service resources.
RAMP enables a police force to rapidly evaluate strategic change options for its service delivery model. Its scope can include any aspect of operational policing, including Incident Response, Investigation, Neighbourhood Policing and Safeguarding. RAMP also provides a sustainable capability for Forces to evaluate change. Examples include sizing dedicated teams for specialist investigation or protection roles, or moving workload between specialist and neighbourhood or response teams. RAMP is designed to work with other components of our evidence based toolset for more detailed modelling of time critical processes such as contact management and incident response.
Police Response Profiler is a computer simulation model that accurately mimics a police force’s incident response processes. Its purpose is to test alternative scenarios in a low risk modelling environment to understand their impact on timeliness of response and cost of service delivery. Scenarios can include:
Response Profiler works seamlessly with the XIMES shift pattern design software to enable alternative shift patterns to be developed and tested. It also uses travel time matrices created with Facility Location Planner, using HERE data, to ensure that response times to incidents reflect the road networks and travel conditions specific to your Force.
Investigation Profiler enables modelling of investigative and safeguarding processes in order to:
Investigation Profiler Sim adds dynamic simulation to enable measurement of service levels and end to end process times in investigative processes where, for example, a timely initial response is required or where the process is delivered by different resource types working different shift patterns.
Custody Profiler is a computer simulation that accurately mimics a police force’s custody operations. It provides quantitative evidence to support decision making in the context of:
In addition to modelling the flow of prisoners from arrest to suite, Custody Profiler models the processes within the suites, taking into account workload associated with the management of prisoner welfare including the management of vulnerable prisoners, for example. Custody Profiler interfaces with the XIMES software in order for alternative shift patterns for custody sergeants and detention officers to be tested and developed.
HARM enables the mapping, measurement and modelling of harm and risk to provide quantitative and transparent evidence to support the identification, scoring and management of risk. HARM is capable of mapping many risk domains derived from multiple data sources.
HARM can be used to:
Embedded within HARM is the Maptitude desktop GIS software which enables risk to be mapped at multiple levels, such as Local Policing Area / Section / Beat or District / Station Ground / LSOA. Maptitude also provides access to demographic information sourced from census data.
Coverage Profiler allows users to easily map different types of demand against their stations or facilities, and understand:
Coverage Profiler also includes powerful optimisation capabilities, tailored for use by emergency services, to determine the optimal locations for:
Workforce Planner is a strategic workforce planning tool. It enables organisations to develop plans to ensure that their workforce is equipped with the right skills to deal with demand in the future. It takes into account the current workforce profile and simulates future staff flows out of, into and within the organisation. Workforce Planner also considers the demand workload, allowing you to build in demand and the skills and workload associated with servicing that demand.
Workforce Planner enables you to:
The Workforce Planner methodology is aligned to other components of our evidence-based toolset. This means your workforce plans can be joined up with your overarching risk and demand management strategy and target operating model.
Call Profiler is a computer simulation model of call handling processes. It enables scenario modelling in order to:
Call Profiler is designed to work seamlessly with XIMES software. Optimal resource profiles developed in Call Profiler can be imported into XIMES to enable working time compliant shift patterns and rosters to be designed. These in turn can be tested in Call Profiler to assess the service level that would be achieved.
Incident Analyser is used to transform the data held on operational systems into meaningful management information that can be used to decision making. It provides a range of:
Incident Analyser is designed to work with our wider evidence-based toolset, and contains a range of outputs that are the inputs to those tools.
SIDA is a computer simulation model that uses historical deployment data to understand the likelihood of the number of deployed resources reaching critical levels. It is particularly helpful in emergency response environments where the overall resource utilisation is low but where the simultaneous occurrence of major incidents can occasionally result in spikes in resource utilisation. Examples include:
SIDA is designed to be used in conjunction with the Fire Incident Response Simulator, which can accurately predict the response performance when a fire and rescue service is operating in ‘spate conditions’ or when simultaneous occurrence of major incidents has occurred.
In order to cost-effectively achieve service level standards in contact centres or incident response functions, resources need to be aligned with demand. A shortfall in resources leads to longer waiting times, while excess resources can incur unnecessary cost. Process Evolution’s Forecaster software uses historical demand data to produce forecasts of future demand. It also links to workforce management systems in order to compare projected resources to those required to process demand in line with service standards. Planners and duty managers can use this information to inform resourcing decisions, such as use of overtime and management of abstraction. Forecaster supports short and medium term planning, and answers questions such as:
Forecaster can also be used in conjunction with Facility Location Planner, which identifies hotspots and emerging threats from incident (and crime) data, in order to identify optimal patrol locations.
The XIMES Shift Pattern Design Tool is an integration of Process Evolution simulation techniques and the XIMES software.
With every police force being entitled to a copy of XIMES following the acquisition of a software license from the home office in 2007, XIMES can be an intrinsic part of emergency services planning.
In addition to consultancy work, Process Evolution’s partner company, ORH, provides its Dynamic Cover Tool (DCT) software to support dynamic decision making in the control room and enable effective and efficient resource use.
Emergency services use ORH’s DCT to assess coverage on a live basis, optimise standby moves, review historical data and make informed decisions on resource locations.
Client Conference 2023
Client Conference 2023
Client Conference 2023
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